Applicability

This policy applies only to product purchases made through CosdermaStore.com and does not cover treatments or consultations at Cosderma Clinic.

Eligibility for Returns & Refunds

We accept returns and refunds only for damaged products received by customers.

Conditions for Return:

• The product must be physically damaged or defective upon arrival.
• The return request must be made within 48 hours of receiving the product.
• The product must be unused and returned in its original packaging with all labels intact.
• Customers must provide clear images of the damaged item for verification.

How to Request a Return?

1. Email us at cosdermastore@gmail.com within 48 hours of delivery.
2. Mention your order number, attach photos of the damaged product, and describe the issue.
3. Our team will review your request and guide you through the return process.

Refund Process:

• Once the return is approved, we will issue a replacement or refund (as per availability).
• Refunds will be processed to the original payment method within 7-10 working days after product verification.

General Queries

For general inquiries, you can contact us at:
📧 cosdermaclinics@gmail.com or info@cosdermaclinic.com
📞 9987686006

📍 Visit us at:
Office No. 5/6, Delta Garden Building, Mira Road East, Thane, MH 401107.